The site ticket.bus.com.ua gives a lot for passengers - you can find the necessary trip, find out the price of the trip, order a ticket, even know the regularity (reliability) of the trip. BUT it was still impossible to know in advance WHAT CONDITIONS the passenger will go - it is very difficult to find information about the comfort of the bus, the availability of the usual additional services (TV, wi-fi, ..) and as a result, the choice of the trip was to some extent a lottery. Of course, the site ticket.bus.com.ua previously guaranteed that the passenger will necessarily be delivered from point A to point B, but this is not enough in the modern world - buying a ticket in the Internet, the passenger wants to know in advance HOW this will happen