Trip rating

1. Comfort

Rate the comfort of Your trip

Clean inside the bus

4/5

Comfort seats

4/5

The space between
the seats

4/5

The temperature in the cabin
of the bus

4/5

Soundproofing
in a bus

4/5

Space for luggage

4/5

Luggage preservation,
treatment delivery/receipt

4/5

Offered drinks
and snacks

2/5

Are criteria important to you that are not
on the list? Tell us about them

Добрый день. Я очень разочарован подходом перевозчика к времени выезда! На автовокзале мы были в 13:15, потом через минут 5 подъехал бусик, который ехал в Николаев, но он не выехал оттуда в 13:30, как мы заказывали, а только в 14:10! 40 минут опоздания! Как это возможно??

2. Staff

How do you rate the behavior of the driver/bus staff?

Politeness

2/5

Helpfulness

2/5

3. Punctuality

Whether your trip is on time went?

No

Did your trip arrive on time?

No

Specify the reason for being late

Выехал позже на 40 минут! На 40 минут и приехал позже!

4. Price-quality

Ratio of the price/quality
of Your trip

2/5

5. Internet (Wi-Fi)

6. Sanitary conditions

7. TV

Trip number	Comfort	Staff	Punctuality	Price-quality		Rating
08ХА						2.0
Trip date 03.01.2020 Gender Female Age 31-40 Comments 4 1. Comfort Rate the comfort of Your trip Clean inside the bus 4/5 Comfort seats 4/5 The space between the seats 4/5 The temperature in the cabin of the bus 4/5 Soundproofing in a bus 4/5 Space for luggage 4/5 Luggage preservation, treatment delivery/receipt 4/5 Offered drinks and snacks 2/5 Are criteria important to you that are not on the list? Tell us about them Добрый день. Я очень разочарован подходом перевозчика к времени выезда! На автовокзале мы были в 13:15, потом через минут 5 подъехал бусик, который ехал в Николаев, но он не выехал оттуда в 13:30, как мы заказывали, а только в 14:10! 40 минут опоздания! Как это возможно?? 2. Staff How do you rate the behavior of the driver/bus staff? Politeness 2/5 Helpfulness 2/5 3. Punctuality Whether your trip is on time went? No Did your trip arrive on time? No Specify the reason for being late Выехал позже на 40 минут! На 40 минут и приехал позже! 4. Price-quality Ratio of the price/quality of Your trip Ratio of the price/quality of Your trip 2/5 5. Internet (Wi-Fi) 6. Sanitary conditions 7. TV Are there any suggestions for improving the service? Tell us Моё предложение такое - если Вы продаёте билеты на автобус с конкретным временем выезда, то сдерживайте слово и выполняйте своё обязательство!
08ХА						3.3
Trip date 28.07.2019 Gender Female Age 21-30 Comments 0 1. Comfort Rate the comfort of Your trip Clean inside the bus 3/5 Comfort seats 2/5 The space between the seats 2/5 The temperature in the cabin of the bus 2/5 Soundproofing in a bus 3/5 Space for luggage 3/5 Luggage preservation, treatment delivery/receipt 3/5 Offered drinks and snacks 1/5 2. Staff How do you rate the behavior of the driver/bus staff? Politeness 4/5 Helpfulness 4/5 3. Punctuality Whether your trip is on time went? Yes Did your trip arrive on time? Yes 4. Price-quality Ratio of the price/quality of Your trip Ratio of the price/quality of Your trip 2/5 5. Internet (Wi-Fi) 6. Sanitary conditions 7. TV